The following privacy policy and terms and conditions makes reference to:

Our web site: www.gentletouchtherapy.co.uk (‘our web site’ ‘this web site’, ‘web site’)
Site owner: Diana Harrison (‘us’, ‘Gentletouch Holistic Therapies’ ‘ www.gentletouchtherapy.co.uk’, ‘we’, ‘Diana Harrison’)
Contact: diana@gentletouchtherapy.co.uk or 07806 605053

Treatments

All treatments are carried out with the fullest care possible, however if a client fails to disclose any information regarding their mental or physical health which effects the safety or well being during or after treatment, Diana Harrison cannot be held responsible for any possible for any ill effects.

Cancellation Policy

Sometimes unexpected situations arise that will mean that you need to cancel your appointment. Please note that 24 hours notice is required to cancel or re-arrange an appointment. If it is possible to fill your slot by another client then no charge will take place however, if this is not possible then the full fee is payable. Payment may be waived under extenuating circumstances.

Arriving Late

If you arrive late for your appointment your session is likely to be shorter in order to meet the times given to appointments that follow yours. If you are running late please telephone as soon as possible but please remember the full fee is still applicable.

No Show

If you forget or consciously choose to forgo your appointment this will be considered as a ‘no show’. A charge for this appointment will apply and future appointments will not be made until payment has been settled.

Payment

Gentletouch Holistic Therapies accepts payment either by cheque or cash. Invoices will be sent to clients who do not pay or who cancel treatments without notice. Invoice terms for settlement are 28 days from the issue date.

Vouchers

  • Gift Vouchers cannot be exchanged for cash or a cash refund. Where Gift Vouchers offered have a greater value than the goods being purchased, change is not given.
  • Gift Vouchers must be submitted upon redemption.
  • Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
  • Please treat Gift Vouchers as cash in terms of security. Gift vouchers cannot be replaced if lost, stolen or damaged.
    Gift Vouchers cannot be used in conjunction with any other offer.
  • Gentletouch Holistic Therapies reserves the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged, or which otherwise is suspected to be affected from fraud.
  • Gift Vouchers are issued by Gentletouch Holistic Therapies
  • Some health conditions may be contra-indicated and it is always best to check that any medical treatment you are receiving will not be affected by any holistic treatments. If you are unsure please call Diana at Gentletouch Holistic Therapies on 07806 605 053.

Privacy policy

We collect and store your details in accordance with the Data Protection Act 1998 and our own internal security protocol. We will not sell or share your personal details with unrelated third parties, partners or affiliates, without explicitly asking for your consent in advance.

We also use cookies to store data temporarily on our server whilst you are browsing our web site. We also use cookies and/or session variables to note your IP address for security reasons when you make your purchase and also to help us monitor our web site traffic and customer browsing habits. You can usually modify your browser to prevent this from happening. Please note that if you modify your browser to refuse cookies from our web site, parts of the web site may not function as expected. We do not use cookies for any reason other than those specified above, such as tracking cookies for 3rd parties, etc. For more information about cookies and how to control them, please visit AboutCookies.org.

The type of information we may collect about you includes (if directly supplied by you):

• Your name
• Address (s)
• Phone number (s)
• Email address
• Preferences

By using this web site you consent to us using your details in the ways described below.

• To contact you in regard to your order
• To efficiently process and dispatch your order to your delivery address
• To monitor our customers buying and browsing habits

We may occasionally modify this Privacy Statement, such variations becoming effective immediately upon posting to the web site and by continuing to use our web site, you will be deemed to accept any such variations.

Web site terms and conditions

All content including text, pictures, graphics and diagrams are supplied on a ‘as is’ basis, we take no liability for the accuracy of this information and all information must be treated as such. Furthermore all images contained within this web site are for illustrative purposes only. To the extent permitted by applicable law, Diana Harrison disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this web site and will accept no liability for any loss or damage arising as a result of problems with access.

While we try and ensure that all prices on this web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All item prices exclude VAT (no VAT will be added). We do not store any card details.

You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

Your order (including payment) will be treated as an offer to purchase from www.gentletouchtherapy.co.uk, acceptance of which is indicated when and only when Diana Harrison despatch the goods and sends an email of delivery confirmation (whether or not you receive that e-mail).

Up until the point of despatch Diana Harrison reserves the right to decline your order and to process a full refund. Once we despatch the order (and at no time prior to this) Diana Harrison enter into a legally binding agreement with you the customer regarding said order. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Diana Harrison irrevocably submit to the non-exclusive jurisdiction of the English Courts.

You agree that e-mail can be used as a long-distance means of communication. You undertake that all details you provide to Diana Harrison for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

All orders for products are subject to availability and we reserve the right to refuse to accept any order in which case we will have no further obligation to the party concerned. However if a payment from your debit or credit card has already been made, if your order is declined you will subsequently receive a full refund.

The period stated within which we will dispatch your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. If your order is delayed for any reason you will be duly informed.

Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of most items within seven working days of delivery. Please note customised or special order items are excluded from this regulation.

To cancel this contract / order, please email us at diana@gentletouchtherapy.co.uk with your intentions within 7 working days of delivery. Following notification of cancellation, the product should be returned to us in its original packaging and in an unused and re-saleable condition (postal address supplied on notification of cancellation). The cost of returning the goods will be the customer’s responsibility. Please quote your order number and full name in all references.

If your order needs to be returned for any other reason please contact us for the reasons of return and confirmation of acceptance before you send the goods to us.

We reserve the right to withdraw any products from this web site at anytime and/or remove or edit any materials or content on this web site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this web site whether or not that product has been sold; removing or editing any materials or content on the web site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

The products sold on this site are provided for private domestic and consumer use only. Accordingly, Diana Harrison does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of this site or for any products or services purchased from www.gentletouchtherapy.co.uk.

No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

TO THE FULLEST EXTENT PERMITTED AT LAW, DIANA HARRISON IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, DIANA HARRISON DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.